General FAQ |
|
| |
| 1. I cannot remember my user name & password. How do I get to the control panel? |
 |
| Click on "Forgot your user name or password?" link located under "Manage Your Account". |
|
| 2. How quickly do you respond to emails? |
|
| We usually respond to every email within 10 minutes of receiving it. Most of your queries will be answered within minutes, or within the same, or one, working day. |
|
| 3. Do your numbers work on non-BT or ADSL lines? |
|
| Yes. All our numbers work on lines provided by any other UK telecom provider (BT, NTL, C&W, etc). Services received from your existing telecom provider will remain unaffected (caller id, call minder, voicemail, call divert, ADSL Line, BT Highway, etc..). |
|
| 4. What Carriers and Networks do you use to carry the traffic? |
|
| We use only Tier 1 Network Providers like: NTL, BT, Kingston or C&W, depending on the number you choose. |
|
| 5. Can non geographic numbers be diverted to VoIP or Skype numbers? |
|
| All our non geographic numbers can be setup to divert calls to VoIP and Skype numbers. Delivering calls to VoIP numbers which start with digits 01 and 02 is free. If your VoIP number start with the digits 05, incoming call charges will apply and a security deposit may be required as well. |
|
| 6. Is there a minimum usage requirement? |
|
| As per our terms and conditions of service we require numbers we issue to be used for a minimum of 3 minutes per month after the initial 60 days of operation. This requirement is applicable to all numbers except: Numbers with Unlimited Re-Diversion service, 08 Fax to Email numbers and 0800 numbers which are not on Call Plan 1 tariff. |
|
| 7. Can I have my non geographic number listed in 118 directory inquiries and phone book? |
|
| You can have your non geographic number listed with all the 118 Directory Enquiry companies, including BT's own 118500 service, as well as a free entry in your local BT paper directory. The procedure is simple. We'll send you a DQ Listing Form by email which you just need to complete and return to us. Your details will be included in the next printed issue of your local BT paper Directory. Listing process can take up to 4 weeks and £1.95 listing fee applies. For listings in Yellow Pages, Thomson Directory and other paper directory listings, you will need to contact those companies direct. |
|
| 8. Is any kind of compression used on the number I will be allocated? |
|
| There is no compression used on any numbers we provide. |
|
| 9. Your offer sounds too good to be true! |
|
| Our aim is to provide you with top quality products and the highest level of Customer Service. We provide what you have a right to expect, in clear terms and for the lowest possible cost. |
|
0845 Numbers FAQ | 0800 Numbers FAQ | 0870 Numbers FAQ | 0871 Numbers FAQ | 0844 Numbers FAQ
| General Questions
|
