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| Diversion to UK Land Line Number | top |
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Diversion to UK Land Line Number is a standard service which allows you to change the
termination number for your Non Geographic Number (0845 / 0870), usually required when changing
an office. If you plan to re-divert often, we advise you to consider Customer Controlled Routing service.
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0800 diversion simply means that 0800 xxx xxxx is diverted to (pointed at) any UK land line number. For example 0800 644 6000 can be diverted to 0207 471 4454.
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| Diversion to UK Mobile Phone Number | top |
Diversion to UK Mobile Phone Number is a standard service which allows you to change the termination number for your Non Geographic Number (0845 / 0870).
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0800 diversion simply means that 0800 xxx xxxx is diverted to (pointed at) any UK Mobile Phone number. For example 0800 644 6000 can be diverted to 07946 445 3838.
Please note: For 0845/0870 Diversion to UK Mobile Phone Number you will be charged per/minute rate for all incoming calls.
Please contact UK0870 for more information on Diversion to Mobile phone number.
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| Diversion to International Land Line Number | top |
Diversion to International Land Line Number is a standard service which allows you to change the termination number for your Non Geographic Number (0845 / 0870).
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0800 diversion simply means that 0800 xxx xxxx is diverted to (pointed at) any International land line number. For example 0800 644 6000 can be diverted to 00 34 91 4564567 (Spain).
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Please note: For 0845/0870 Diversion to International Land Line Number you will be charged per/minute rate for all incoming calls. Per
minute rate depends on the country of your choice. Please contact UK0870 for more information on Diversion to International land line number.
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| Diversion to Non Geographic Number | top |
Diversion to Non Geographic Number is a standard service which allows you to change the termination number for your Non Geographic Number (0845 / 0870).
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0800 diversion simply means that 0800 xxx xxxx is diverted to (pointed at) any Non Geographic / Premium number
(or any other number that does not fall into the category of Mobile, International or Land Line numbers). For example:
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0800 XXX XXXX can be diverted to 0845 4564567 (Local Rate)
0800 XXX XXXX can be diverted to 0870 4564567 (National Rate)
0800 XXX XXXX can be diverted to 0702 4564567 (Personal Number YAC)
0800 XXX XXXX can be diverted to 0800 4564567 (Freephone)
0800 XXX XXXX can be diverted to 0871 4564567 (Special Fixed Rate) |
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Please note: For 0845/0870 Diversion to Non Geographic Number you will be charged per/minute rate for all incoming calls.
Per minute rate depends on the destination number of your choice. Please contact UK0870 for more information on Diversion to Non Geographic / Premium number.
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| Direct Diversion to Voicemail | top |
Description: With Direct Diversion to Voicemail, all calls received by your 0845/0870 number will be diverted directly to your voicemail box.
With this service, you do not need to have a land line or mobile phone number to receive calls through your 0845/0870 number.
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1. A dedicated 0845 number through which you will access your voicemail service.
2. Your account access (PIN)
3. Detailed instructions on how to access and manage your voicemail and voicemail services
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1. Standard options for managing voicemail (play, delete, skip)
2. Record your personal greeting announcements
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For your convenience you can view, print and email these instructions from our on-line control panel at any time.
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| When Busy Routing | top |
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Description: When your primary land line number is engaged or there is no answer after 'X' number of rings,
this service will divert the incoming call to another UK Land Line Number(s).
You can nominate 3 (or less) UK Land Line numbers for the “When busy” diversion
service.
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'X' number of rings - You can specify how many times your phone will ring before the call is diverted to the next nominated land line number. Default number of rings is 4.
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How it works: If the primary termination UK Land Line number is busy, the call will be diverted to the UK Land Line number supplied
under Option 1. If Option 1 number is busy, the call will be diverted to the UK Land Line number supplied under Option 2, and so on…
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| When Busy/No Answer - Divert to Voicemail | top |
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Description: When your primary land line number is engaged or there is no answer after 'X' number of rings,
this service will divert the incoming call to voicemail.
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'X' number of rings - You can specify how many times your phone will ring before the call is diverted to voicemail, default number of rings is 7.
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| After your order has been processed and the service activated, you will receive: |
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1. A dedicated 0845 number through which you will access your voicemail service.
2. Your account access (PIN)
3. Detailed instructions on how to access and manage your voicemail and voicemail services
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| Voicemail services include: |
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1. Standard options for managing voicemail (play, delete, skip)
2. Record your personal greeting announcements
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For your convenience you can view, print and email these instructions from our on-line control panel at any time.
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| Customer Controlled Routing | top |
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Description: Customer Controlled Routing service enables you to divert your NGN number to another UK land line number at any time, anywhere,
immediately, without contacting us. You can nominate 3 (or less) UK Land Line numbers for the Customer Controlled Routing services.
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| After your order has been processed and the service activated, you will receive: |
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1. A dedicated 0870 number through which you will access your Customer Controlled Routing platform
2. Your company identifier number and PIN
3. Detailed instructions on how to access and manage your Customer Controlled Routing account
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For your convenience you can view, print and email these instructions from our on-line control panel at any time.
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How it Works: You may wish to switch between different, predefined, UK land line numbers at your convenience and have the change applied immediately.
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For example:
Call Plan 0: 0207 XXX XXX (office in London)
Call Plan 1: 0161 XXX XXX (office in Manchester)
Call Plan 2: 0141 XXX XXX (office in Glasgow)
By default, when your CCR service is first activated calls received by your 0845/0870 number will be diverted to (pointed at) the UK Land Line number under Call Plan 0 (in this example to the office in London).
Should you wish to receive calls in another office, let's say Manchester, you would call a dedicated 0870 number, key in your account number and pin and then choose another call plan (in this example call plan 1).
After few seconds, when someone calls your 0845/0870 number, calls will be received by your Manchester Office.
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| Time of Day Routing | top |
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Description: Time of Day Routing service enables you to divert your Non Geographic Number to 3 (or less) UK Land Line numbers depending on the hour of the day.
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How it works: You may wish to divert your Non Geographic Number to your office land line number from 9:00h – 17:30h and all other times to your home
land line number.
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| STD Area Code Routing | top |
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Description: STD Area Code Routing service enables you to route
calls to different locations based upon the calling party's STD area code (physical location). This is normally used for routing customers to your nearest
branch office or sales outlet.
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The system works by examining the STD area code of the calling party (out of a possible 650 STD codes) and then routing the call to the appropriate diversion number for your office as specified by you.
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How it works: If you receive a call from a client based in London (0208/0207) you could route the call to your London office. If, however, the client calls your number from Manchester (0161), you could route the call to your Manchester office. You would also have the option to route any other unspecified/unknown location to your central office.
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| Reports and Statistics | top |
Basic Reports and Statistics are free with 0870 numbers only and they feature:
1. Total number of calls for each month.
2. Total duration of calls for each month.
3. Total monthly rebate you may have with your 0870/090x numbers.
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Advanced Reports and Statistics are not free and are activated on request for 0845 or 0870 numbers.
Advanced reports and statistics feature:
1. Caller Geographic Location.
2. Total number of calls for each month.
3. Total duration of calls for each month.
4. Total monthly rebate you may have with your 0870/090x numbers.
5. Date of call for each call received.
6. Time of call for each call received.
7. Duration of call for each call received.
8. First 8 digits of Caller ID for each call received.
9. Rebate you may have with your 0870/090x numbers for each call received.
10. Time band for each call received (Peak, off-peak, Weekend)
11. Weekday for each call received (Mon-Sun).
12. Can be sorted by any column.
13. Printer friendly version.
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| Custom Made Services | top |
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Should you require custom combination of the services please contact the UK0870 Support team.
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